If your Green Bay basement or home has flooded, call Recoveron at 920-469-3473, any time of day or night. Our office is in Bellevue, right next to Green Bay, and our crews pump out the water, dry the structure, clean and sanitize, and rebuild what was damaged, all as one company.
Flood cleanup in Green Bay
We clean up flooded homes and basements across Green Bay, including streets along the Fox River, the East River and Mahon Creek, and every Green Bay ZIP code (54301, 54302, 54303, 54304, 54311 and 54313). Crews pull out the floodwater and the materials it ruined, sanitize and dry the structure, document the damage for your insurer and rebuild the drywall and flooring. We answer 24/7.
Why Green Bay homes flood
Green Bay sits at the mouth of the Fox River, where it meets the bay of Lake Michigan, and the land at the south end of the bay is flat. The City of Green Bay lists its main flood sources as high water in the bay backing up the Fox River, the East River, Mahon Creek and many smaller creeks and drainage ways. The city also notes that intense rain, a fast thaw of ice and snow, and ice dams can flood areas that normally stay dry.
In practice, most of the flood calls we get in Green Bay come from one of these:
- Spring snowmelt and rain on frozen ground. The water can’t soak in, so it runs to the rivers and into basements. That is what flooded the East River neighborhoods in March 2019, when the city declared an emergency and evacuated an eight-block area near the river.
- A rising East River. In April 2026 the river rose again along the East River Trail in Allouez, and the City of Green Bay told residents to move anything valuable or chemical out of basements where water had reached.
- Overwhelmed sewers. When the sanitary sewer can’t keep up, water backs up through floor drains. Local officials have urged homeowners to check their backflow preventers before big storms.
- Heavy summer storms. Downpours can overwhelm street drains and window wells in any neighborhood, not just the ones near a river.
- A failed sump pump, often during a storm or a power outage, exactly when it’s needed most.
| Insured flood claims | 252 on record, 103 since 2010. Worst years: 1990 (82), 2019 (48), 1986 (17).Source: FEMA NFIP claims, City of Green Bay |
|---|---|
| Federal flood disasters | 5 declared for Brown County since 1973. Most recent: June 2026 (Severe Storms, Tornadoes, and Flooding).Source: FEMA disaster declarations |
| Age of homes | Median home built in 1973. 62% of 44,341 homes were built before 1980, and 33% before 1960.Source: US Census Bureau, ACS 2024 1-year |
| Weather | 31.61 inches of rain and 55.6 inches of snow a year, and about 152 nights at or below freezing.Source: NOAA 1991 to 2020 climate normals, Green Bay Austin Straubel Airport |
Flood claims count only homes with flood insurance through the National Flood Insurance Program, so most flooded basements (burst pipes, sump pump failures, sewer backups) aren't included. Data retrieved September 2026.
Is your Green Bay home in a flood zone?
FEMA updated Green Bay’s flood insurance rate maps in May 2023, so a home that wasn’t in a mapped flood zone before may be in one now. You can look up your address on the FEMA Flood Map Service Center or the city’s GIS map, and the city’s Inspection Division can confirm whether a property is in a mapped flood hazard area.
If your home is in a Special Flood Hazard Area (zones starting with A or V) and has a federally backed mortgage, flood insurance is required. The city also points out that flooding can happen wherever it rains, so homes outside the mapped zones still flood, especially basements.
What to do in the first hours after your basement floods
- Stay safe. Don’t walk into standing water near outlets, cords, appliances or the electrical panel. If you can’t reach the main breaker safely, call an electrician or the utility.
- Stop more water if you can. Clear a window well, reset or unplug and restart the sump pump, and keep downspouts pointed away from the house.
- Move valuables and chemicals up. Photos, documents, paint, cleaners and fuel don’t belong in a flooded basement.
- Take photos and video of the water, the damage and anything you have to throw away. Your insurance company will ask for them.
- Call us early. Mold can start growing within 24 to 48 hours after materials get wet, so the sooner drying starts, the less has to be torn out. For the full list, see what to do in the first 24 hours after water damage.
How Recoveron handles flood damage in Green Bay
You work with one company from the first call to the last coat of paint:
- Water removal. We extract standing water and pull wet carpet and pad.
- Moisture mapping. Moisture meters and thermal imaging show how far the water wicked into walls, floors and framing.
- Drying. Air movers and dehumidifiers run until readings show the structure is dry, not just the surface. Most flooded basements take several days; see how long it takes to dry out a flooded basement.
- Cleaning and sanitizing. Floodwater from outside is contaminated, so everything it touched is cleaned and sanitized, and soaked drywall and insulation are removed.
- Documentation for insurance. Photos and moisture readings so your adjuster has what they need.
- Repairs. We rebuild drywall, flooring and trim once everything is dry.
Flood insurance in Green Bay: what’s usually covered
Standard homeowners policies usually don’t cover flooding from outside, like rising river water or surface runoff. That coverage comes from a separate flood insurance policy, through the National Flood Insurance Program or a private insurer, and flood policies often limit what they pay for in basements. Water that starts inside the house, like a burst pipe, is usually handled under your homeowners policy, and a sump pump or sewer backup is often covered only if your policy has a water backup endorsement.
Every policy is different, so check yours with your agent. Recoveron is a preferred vendor for major insurance companies, and we document the damage and the drying so the claim has what it needs.
Green Bay neighborhoods and nearby communities we serve
We handle flooded basements all over the city: the east side along the East River, the west side and Fort Howard area, downtown near the Fox River, and the neighborhoods out toward the bay. We also cover the communities around Green Bay, including Allouez, De Pere, Bellevue, Ashwaubenon, Howard and Suamico, and the rest of Brown County.
Flood damage questions from Green Bay homeowners
How fast can you get to a flooded basement in Green Bay?
We answer 24/7 and send a crew as soon as one is available. Our office is in Bellevue, next door to Green Bay, so we’re close to every part of the city. Call 920-469-3473 and we’ll tell you when to expect us.
Does homeowners insurance cover a flooded basement in Green Bay?
It depends on where the water came from. Flooding from outside usually needs a separate flood policy, a burst pipe is usually covered by homeowners insurance, and sump pump or sewer backups usually need a water backup endorsement. Check your policy; we document the damage for your claim either way.
How do I know if my Green Bay home is in a flood zone?
Look up your address on the FEMA Flood Map Service Center or the City of Green Bay’s GIS map. FEMA updated the city’s flood maps in May 2023, and the city’s Inspection Division can confirm whether a property is in a mapped flood hazard area.
Can I clean up a flooded basement myself?
You can start: stay safe, move valuables up and remove standing water if it’s shallow and clean. Floodwater from outside is contaminated, though, and water hidden in walls and under floors leads to mold if it isn’t fully dried, so larger or contaminated floods are best left to professionals.
How long does flood cleanup take?
Water removal usually takes a day, and drying usually takes several more, depending on how much water there was and what it soaked into. Repairs start once moisture readings confirm everything is dry. We give you a timeline after the first visit.